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Warning-sign checks

Ear infection - acute: when to get help

Go through these in order and stop at the first one that applies. If you are reading this for someone else, answer for them.

  1. 1

    Is any of this happening now?

    Call 911

    Seek urgent same-day care or go to an emergency department for:

    • Redness, tenderness, or swelling behind the ear
    • An outer ear that is being pushed forward by swelling
    • Severe headache, neck stiffness, confusion, or unusual drowsiness
    • New facial weakness
    • A seizure
    • Severe illness, repeated vomiting, or signs of dehydration

    Call emergency services if the person is difficult to wake, has trouble breathing, or has a seizure that does not stop promptly.

    Routine follow-up, rather than emergency care, is appropriate for lingering mild ear fullness or muffled hearing after the pain and fever have resolved.

    And for anyone, someone who:

    • is bleeding heavily and it will not stop with firm pressure
    Other emergency signs, for anyone
    • Someone who is struggling to breathe, gasping, choking, or cannot get words out
    • Someone who has chest pain, tightness or pressure lasting more than a few minutes
    • Someone who has sudden weakness or drooping on one side of the face or body, slurred speech, or sudden confusion
    • Someone who is unconscious, or cannot be woken
    • Someone who has had a seizure that will not stop, or does not wake up afterwards
    • Someone who has lips or skin that look pale, blue, grey or blotchy
    • Someone who you believe has taken an overdose or swallowed something poisonous
  2. 2

    Is any of this happening?

    Be seen today

    Seek prompt medical advice if ear pain is severe, symptoms are worsening, or there is no clear improvement after a few days.

    An examination is also appropriate for ear discharge, repeated infections, persistent hearing loss, or symptoms in someone with a weakened immune system, a cochlear implant, or significant facial structural differences.

    A baby younger than 3 months with a temperature of 38°C or higher needs urgent medical assessment.

    Babies younger than 6 months with a possible ear infection should also be assessed promptly.

    And for anyone, someone who:

    • has a fever with a stiff neck, a rash that does not fade under pressure, or severe headache
    • has a wound that is hot, spreading red, or leaking pus
  3. 3

    Does any of this apply?

    Book an appointment

    Arrange an appointment if these symptoms persist or interfere with daily life.

Every sign above is quoted from the sofidex article on Ear infection - acute. If you are not sure, err upward — it is always reasonable to be checked.